Frequently Asked Questions
Q: What types of commercial spaces do you clean?
A: We specialize in cleaning a variety of commercial spaces, including offices, healthcare facilities, condo buildings, fitness centres, industrial facilities, educational institutions, post-renovation and construction jobs, move-in/out jobs and more.
Q: How often do you recommend cleaning services for commercial spaces?
A: The frequency of cleaning depends on the size and type of the space, as well as your specific needs. We can discuss a customized cleaning schedule that suits your business.
Q: Do you offer one-time cleaning services or only regular contracts?
A: We offer both one-time cleaning services and regular contract options, providing flexibility to accommodate different client needs.
Q: How do you ensure the security of our premises during cleaning?
A: Our staff is trained to respect and safeguard your property. We conduct background checks and implement security protocols to ensure a safe cleaning environment.
Q: What steps do you take to maintain confidentiality in office settings?
A: We prioritize client confidentiality and instruct our cleaning staff to respect sensitive information. Non-disclosure agreements can be arranged upon request.
Q: Are your cleaning staff trained and insured?
A: Yes, our cleaning staff undergoes thorough training, and we ensure they are fully insured, providing peace of mind for our clients.
Q: What kind of products do you use?
A: Although all our products vary, we prioritize the use of eco-friendly cleaning solutions whenever possible to promote a healthy and sustainable environment. Our clients can also choose our steam cleaning option, eliminating 99.99% of surface bacteria, ensuring your space is not just clean but a truly virus-free environment.
Q: Can you accommodate special cleaning requests or services outside regular hours?
A: Absolutely, we understand that businesses have unique needs. We can discuss and tailor our services to meet your specific requirements, including after-hours cleaning.
Q: How do you handle complaints or concerns about your cleaning services?
A: Client satisfaction is our priority. We encourage open communication, and any concerns or complaints are addressed promptly to ensure your complete satisfaction.
Q: Do you provide a satisfaction guarantee?
A: Yes, we stand by the quality of our services. If you are not satisfied with any aspect of our cleaning, we will work to address and resolve the issue promptly.